Step Into Property Management: Property & Facilities Support Assistant (PFSA)
Behind every shopping mall, commercial building, residence, or clubhouse is a professional team ensuring smooth operations and a safe, comfortable environment. If you’re detail-oriented, steady, and attentive, the Property & Facilities Support Assistant (PFSA) role is your ideal entry point into this professional field.
Organised by Generation Hong Kong, this full-time Employability Booster programme is tailored for school leavers and unemployed individuals aged 18 to 29 with Special Educational Needs (SEN). The programme is fully funded by The Hong Kong Jockey Club Charities Trust under the CLAP-TECH Pathway: Star initiative.
Challenges & Opportunities
The property management industry faces a critical talent shortage, with over 80% of companies struggling to hire—largely due to an outdated perception of the work.
But this challenge is your opportunity. The modern field has evolved, integrating technology, ESG principles, and offering diverse career paths in facility management, customer service, leasing, and marketing.
This is the perfect moment to become the sought-after talent for roles like:
- Property Management Assistant
- Facility Support Assistant
- Leasing Administration Assistant
- Administrative Property Assistant
Why Choose Us?
Tailored Dual-Mentor Support for SEN Youth
Our distinctive dual-mentor system pairs each learner with a technical instructor and a Behavioural Skills & Mindsets (BSM) coach experienced in supporting SEN youth. This holistic approach ensures you receive both industry knowledge and emotional guidance—empowering you to stay focused, build confidence, and realise your full potential.
Future-Focused Curriculum with AI Integration
As the property and facilities management industry evolves through digital innovation, our programme equips you with practical AI tools to enhance workplace efficiency. You’ll gain not only current competencies but also the future-ready skills that set you apart in a competitive job market.
Industry-Driven Training for Career Success
Developed in collaboration with leading organisations such as Hong Yip Service Company Limited, our curriculum offers hands-on experience through internships, company visits, and expert-led sessions. From enrolment to post-graduation job matching, our strong industry ties provide a seamless bridge into meaningful employment.
Our Curriculum: Equip you to become a comprehensive property management expert
Our program covers a comprehensive range of subjects, from specialized industry skills to essential soft skills, empowering you to master the key competencies required for success.
Core Administrative & Service Skills
- Data Protection
- Documentation and Record-keeping
- General Tenant Servicing
Property Safety & Security Knowledge
- Crisis and Disaster Management
- Mitigation, Preparedness, Responses and Recovery
Building & Facilities Repair & Maintenance
- Routine Inspection
- Damage Identification
- Vendor Coordination
Artificial Intelligence (AI) Applications
- Introduction to AI Applications & Trends
- Using AI to Enhance Administrative Efficiency
- AI for Information Consolidation
General Education Course(The following are held and taught by YMCA College of Careers)
- Language Skills for Business Context
- Communication Skills
- Office Skills
- Business Environment
💼 Job Shadowing
This program offers a 3-5 days long job shadowing experience at a property management company, where participants apply their knowledge of property and facilities management while honing essential soft skills, such as communication and teamwork, in real-world scenarios. This immersive opportunity equips them with practical insights into the demands and dynamics of the professional workplace.
Workplace Survival Skills
- Crafting resumes
- Defining personal values, attitudes, skills, and knowledge
- Mock interviews & preparation
- Workplace Communication Skills
- Employer sharing & insights
Behavioural Skills & Mindset
- Growth Mindset
- Persistence
- Personal Responsibility
- Future Orientation
- Communication
- Orientation to Detail
- Teamwork
- Service Orientation
What we offer
- Free training: You’ll learn all you need to be successful – from job skills to the employment essentials that will help you achieve your potential.
- Connect with hiring employers: At the end of the programme, Generation will help you prepare for job interviews. We will connect you with employers looking to hire candidates at the time, support you in job applications, and help you transition into your working life.
- Mentor support: Providing coaching during and 6 months post programme to stand by you through challenges and successes.
- Alumni community: Stay engaged and remain connected with each other and with Generation through communications, events, and leadership opportunities.
Program Dates
The application process
Apply
Share some details about your circumstances with us so we can let you know if you are eligible for the program.
Aptitude Test
In your own time, please complete a couple of online tasks. Don’t worry, you don’t need to have any existing knowledge or experience to do this.
Interview
We’ll invite you to join an interview session so we can get to know you better and your motivations to join the program!
Class begins
Take part in some welcome activities to get to know your class, then get ready to join us on day one of the program which will include a paid internship and job placement support!
Requirements
- School leavers or unemployed youth aged 18–29 with Special Educational Needs (SEN)
- Basic self-care abilities
- Basic computer and smartphone operation knowledge
- Receptive to customer-facing tasks
- Keen to start a full-time job after training (subject to job offer) and not enrolled in other full-time courses for the next 12 months
- Legally permitted to work in Hong Kong
- Pass the online test and interview
Instructor Partner
Hong Yip Service Co. Ltd.
Over the years, Hong Yip has always been adhering to “Putting Customer First” principle of its parent company Sun Hung Kai Properties and striving to provide high-quality property management and professional and thoughtful services that exceed customers’ expectations. We consider the needs of our customers and continue enhance our service quality. We purse digital technology innovation and keep up with the times. Through innovative ideas and smart technologies, we actively integrate digital management and measures in our managed properties, and adhere to international property and facility management standards, to safeguard the health and safety of our customers. We manage a diverse portfolio of properties that make up one of the largest communities in Hong Kong, earning the trust and support from different sectors.
Ongoing benefits of Generation
- A trusted network: Continued contact with the Generation graduate network
- Events: Events and workshops to help you keep growing
- Give Back: Become a mentor to help others
- Support: Troubleshoot your job challenges
About CLAP@JC x Generation
CLAP@JC x Generation is an innovative youth initiative co-created by CLAP@JC and Generation Hong Kong. Through offering free training programs, we aim to upskill learners to embrace the challenges of todays’ competitive job market and attain long-term career development opportunities.
Currently, we offer 5-12-week full-time bootcamp-style programs focusing on essential skills for entry-level job roles in various industries. The curriculum, designed in consultation with employers, integrates technical, behavioral, and mindset training.
Learners will receive mentorship support and learn how to create a tailored CV using CV360® to highlight their Values, Attitudes, Skills, and Knowledge (VASK), enabling employers to grasp their interests and potential. Upon program completion, employer partners will provide job interview opportunities for graduates.
Training Partners
School Partners
Supporting Organization
FAQ
I am jobless or currently not working. How does the program ensure practical skills and enhance employability?
This free Robot Support Assistant program (employability booster) is designed in collaboration with employers. The program content is closely aligned with industry fundamentals and the most commonly used skills, allowing you to quickly acquire the necessary skills and knowledge while enhancing your competitiveness in the job market. The program provides comprehensive manual quality assurance testing skill training and employment support, including group projects, as well as support like job referrals. These opportunities will help you gain practical experience and successfully transition into a new career. Upon completion, you will have the potential to work as a Robot Controller, Robot QA Tester, Robot (SLAM) Assistant, Shopping Mall Robot Service Ambassador, thereby increasing your job prospects.
Does the program provide job guarantees?
Generation provides a robust employer partner network. Learners from the program will have access to interview opportunities. To ensure that learners successfully transit into new careers, we offer pre-employment support, including resume writing skills training, job interview skills training, mock interview practice, and more. These trainings are designed to equip participants with the necessary skills and preparation to successfully transition into a new career.
What is the purpose behind organising this course?
Generation Hong Kong is holding “Robot Support Assistant” Employability Booster program, which is designed for unemployed youth with Special Educational Needs (SEN) to provide full-time vocational training in “Robot Support Assistant” work. The course content is designed in collaboration with employers and professional partners, enabling students to acquire knowledge, skills, and operation of robot applications in a short period of time. At the same time, the course also aims to improve students’ behavioural skills and mindset. Upon graduation, learners will receive professional consultation and employment matching services based on their interests and abilities.