Customer Service Program

After completing the Generation X CLAP@JC Customer Service Program in August 2018, Jacky successfully landed a job of his choice. He is currently employed as a waiter in a western restaurant at East Hotel.

Step out of your comfort zone and learn more about yourself in 5 weeks
“After finishing my DSE exam, I considered looking for a job to support my family financially. However, I had no sense of direction. I felt unmotivated and thus stayed at home for a few months. Fortunately, a social worker introduced Generation X CLAP@JC program to me. It seemed like a great opportunity to learn about different industries, so I decided to enrol in the program.”

“At that time, I did not know anything about writing a resume and my secondary school results were not ideal. I eventually learnt that resumes are a way for employers to get to know their applicants. Besides reviewing our qualifications and work experiences, employers will also take our personal values, skill sets and strengths into consideration. As for me, I rarely gave thought to these aspects. Through this program, I was encouraged to explore my strengths, and think about how to present them on a resume.”

Discovering personal interests more important than academic achievements
“I was initially worried that it would be difficult to get through the 5 weeks of the program. However, the 5 weeks went by very quickly. In fact, it would have been great to have a few more weeks just so we could learn more. The Generation x CLAP@JC program has uncovered my strengths and weaknesses and helped me understand myself better. It has built my confidence in securing a job and furthering my career.”

“At the same time, I realised that personal growth should not be limited to one’s academic achievements. There are several opportunities for personal growth and development beyond academics. Discovering one’s personal interests is therefore more important than academic achievements.”

Graduating from DSE and landing a dream job
“The first month was challenging because I was not used to a full-time job. It was a completely different lifestyle – I was not able to spend my time freely nor take a vacation whenever I wanted. However, as I became more familiar with my work and started building relationships with my colleagues, I grew to appreciate a stronger sense of responsibility.”

“My job is now my hobby and I enjoy going to work every day. I get to learn new things at work, and that keeps things interesting. Since work is aligned to my personal interests, I feel confident in taking questions from customers. I also feel a sense of satisfaction whenever I receive positive feedback from my customers. Through this experience, I realised that studying was not the only way to achieve my goals. I could also choose to pursue my interests, stay motivated and work hard.”