Customer Service Program

Do you enjoy talking to new people and helping them in a fast-paced environment?

Join this free 5-week program to start a career in Customer Service – no experience needed.
This program prepares you to be a frontline customer service professional in property management companies, hotels, shopping malls and event venues. Graduates will have the opportunity to interview with employer partners.

Program Details

Study period: 5 weeks
Date: To be announced
Time: Monday to Friday, 10am to 5pm (1 hour for lunch)
Location: Unit 1A-B, 2/F, Millennium Trade Centre, 56 Kwai Cheong Road, Kwai Chung, New Territories
Languages: Chinese (Cantonese) and English
Fee: Free
Quota: 30
Certificate: Learners who completed the program will receive a certificate issued jointly by the training service provider
Enquiry: Hotline – 3500 7164, WhatsApp – 6690 0004
*The program may adjust according to the pandemic development and the government health measures. We will reserve the rights to make a final decision, thank you for your understanding.

Generation HK Supporters

Career Prospects

Customer Service Program equips you with the essential skills of being a frontline customer service professional, allows you to experience the actual working environment in property management companies, hotels, shopping malls and event venues, and develops positive behavioral skills and mindset. Graduates will have the opportunity to interview with employer partners.

Graduates will have a wide range of career options, such as: Customer Service Officer, Front Desk Officer, Property Officer.

Program Length

5 weeks

Monday to Friday, 6 hours per day

Ratio of Learning Hours
Program Content
  • Customer service skills for hospitality and property management industries
  • Communication skills
  • Crisis management skills
  • Let’s get started!

    1. 1

      Apply

      Complete the online test to let us know more about your:
      ‧ Linguistic competence in both Chinese and English
      ‧ Basic computer/technology knowledge
      ‧ Basic customer service knowledge
      ‧ Empathy
      Apply Now!

    2. 2

      Interview

      We will meet to get to know more about you and your goals:

      ‧ Prerequisites for learning behavioral skills and mindsets
      ‧ Determination to become a customer service professional
      ‧ Willingness to learn
      ‧ Career expectation

      And go over the program requirements, timeline, and program benefits.

    3. 3

      Class Begins

      You will meet your instructor and mentors to learn about the program schedule in the coming weeks and get to know your classmates. Every day you will learn new skills to gear up yourself!

    Requirements

    • Aged 18-29 and be passionate to enter the customer service industry
    • No experience or qualifications required
    • Good command of Chinese and basic command of English
    • Keen to start a full time job immediately after completion of the program
    • Enjoy communicating with people
    • Empathetic, considerate and enthusiastic to help others
    • Legally permitted to work in Hong Kong
    • Passed the online test and interview
    Featured Video

    Generation X CLAP@JC Customer Service Program

    This free 5-week program prepares young people to be a frontline customer service professional in property management companies, hotels, shopping malls and event venues. Our employer partners will offer the opportunity to interview to graduates.

    Employer Partners

    The following employer partners will provide job interview opportunities for our graduates:
    • CS_Asia World Expo Logo
    • CS_East Logo
    • CS_Eaton Logo
    • iss Logo
    • CS_Nan Fung Property Management Logo
    • CS_Savills Logo
    • CS_Swire Hotels Logo

    About Generation X CLAP@JC programs

    Generation x CLAP@JC is an innovative youth initiative co-created by Generation Hong Kong and CLAP@JC. Through offering free training programs, we aim to upskill you to embrace the challenges of todays’ competitive job market and attain long-term career development opportunities.

    Currently we offer 5- to 12-week full-time programs related to popular industries including customer service, digital marketing, junior data engineer and front-end web developer, which consist of innovative boot-camp style training that emphasizes important skills for a role.

    The integrated curriculum, which is designed in consultation with employers, combines technical, behavioral skills and mindsets; participants receive mentorship support; and you are taught how to build a new type of CV, “CV360”, that showcases your values, attitudes, skills and knowledge (VASK) articulated from your work and personal experience, allowing employers to understand your interests and potentials. At the end of the programs, employer partners will offer graduates job interview opportunities.

    Our learners find it a worthy experience in joining the program which benefits their career and life development. Come join us!

    Skills Earned

    Technical Skills


    We’ll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

    • Effective communication skills
    • Dealing with customers and crisis management (with role-play)
    • Industry knowledge with employer sharings and field visits

    Behavior & Mindsets


    In every job, there are key skills that will help you be successful. We'll help you learn:

    • Problem solving skill
    • Teamwork
    • Empathy and customer orientation
    • Stress management

    HOW WE PREPARE YOU

    In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each learner and are there with resources, tools, and information if a student encounters a barrier.

    Coaching

    The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their learners through successes and challenges.

    Resume Building

    The right resume can open the door to new career opportunities. Generation learners will learn how to create a resume that showcases their skills and experiences.

    Interview Rehearsal

    By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

    Employer sharing and field visit

    Our learners have the opportunity to communicate with employer partners to gain a comprehensive understanding of industry structure, company culture, job nature during the program, so that learners can develop their long-term career.

    Ongoing Support

    After graduation, mentors and instructors continue to check in with alumni, providing support with the job search and advice for continued success.

    Ongoing benefits of Generation

    A TRUSTED NETWORK

    Continued contact with the Generation graduate network

    EVENTS

    Events and workshops to help you keep growing

    GIVE BACK

    Become a mentor to help others

    SUPPORT

    Troubleshoot your job challenges