Customer Service Program
Do you enjoy talking to new people and helping them in a fast-paced environment?
Join this free 5-week program to start a career in Customer Service – no experience needed.
This program prepares you to be a frontline customer service professional in property management companies, hotels, shopping malls and event venues. Graduates will have the opportunity to interview with employer partners.
Study period: 5 weeks
Date: To be announced
Time: Monday to Friday, 10am to 5pm (1 hour for lunch)
Location: Unit 1A-B, 2/F, Millennium Trade Centre, 56 Kwai Cheong Road, Kwai Chung, New Territories
Languages: Chinese (Cantonese) and English
Certificate: Learners who completed the program will receive a certificate issued jointly by the training service provider
Enquiry: Hotline – 3500 7164, WhatsApp – 6690 0004
*The program may adjust according to the pandemic development and the government health measures. We will reserve the rights to make a final decision, thank you for your understanding.
Customer Service Program equips you with the essential skills of being a frontline customer service professional, allows you to experience the actual working environment in property management companies, hotels, shopping malls and event venues, and develops positive behavioral skills and mindset. Graduates will have the opportunity to interview with employer partners.
Graduates will have a wide range of career options, such as: Customer Service Officer, Front Desk Officer, Property Officer.
Program Length5 weeks
Monday to Friday, 6 hours per day
Generation X CLAP@JC Customer Service Program
This free 5-week program prepares young people to be a frontline customer service professional in property management companies, hotels, shopping malls and event venues.
About Generation X CLAP@JC programs
Generation x CLAP@JC is an innovative youth initiative co-created by Generation Hong Kong and CLAP@JC. Through offering free training programs, we aim to upskill you to embrace the challenges of todays’ competitive job market and attain long-term career development opportunities.
Currently we offer 5- to 12-week full-time programs related to popular industries including customer service, digital marketing, junior data engineer and front-end web developer, which consist of innovative boot-camp style training that emphasizes important skills for a role.
The integrated curriculum, which is designed in consultation with employers, combines technical, behavioral skills and mindsets; participants receive mentorship support; and you are taught how to build a new type of CV, “CV360”, that showcases your values, attitudes, skills and knowledge (VASK) articulated from your work and personal experience, allowing employers to understand your interests and potentials. At the end of the programs, employer partners will offer graduates job interview opportunities.
Our learners find it a worthy experience in joining the program which benefits their career and life development. Come join us!
We’ll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn:
HOW WE PREPARE YOU
In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each learner and are there with resources, tools, and information if a student encounters a barrier.
The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their learners through successes and challenges.
The right resume can open the door to new career opportunities. Generation learners will learn how to create a resume that showcases their skills and experiences.
By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.
Employer sharing and field visit
Our learners have the opportunity to communicate with employer partners to gain a comprehensive understanding of industry structure, company culture, job nature during the program, so that learners can develop their long-term career.
After graduation, mentors and instructors continue to check in with alumni, providing support with the job search and advice for continued success.
Ongoing benefits of Generation
A TRUSTED NETWORK
Continued contact with the Generation graduate network
Events and workshops to help you keep growing
Become a mentor to help others
Troubleshoot your job challenges